Patient Information
Appointments:
When you call to make an appointment tell the receptionist in which office you would
like to be seen. After your visit, it is best to make your next appointment before
leaving the office. Please tell the receptionist if any x-ray, blood work, or test
has been ordered for that appointment.
Appointment Hours:
Edmond: Monday, Wednesday, and Friday 9:30 a.m. to 12:00 noon
X-Rays:
For your x-rays it is important to follow the instructions that you have been given
very carefully, so that the best possible results may be obtained.
Telephone Calls:
In order to provide prompt and efficient care, our staff has been specially trained to
relay your problem to the doctor, answer questions, and help you with referrals. It
would be of benefit to you if necessary calls were made as early as possible after 8:45 a.m.
In non-emergency situations, we ask that when you call, please leave your name, phone
number, and the nature of your call. For greater efficiency, please have your
questions written down and have a pencil and paper at hand to write down the
answers. If you anticipate a prescription call, then tell the receptionist about
your allergies and medication you're on. Be sure to give them the phone number of
your pharmacy and your home number where you can be reached after working hours. Your calls will usual be returned between 1:00 p.m. and 1:30 p.m. or between 5:30 p.m. and
6:30 p.m.
Nights and weekends:
If you need the doctor, when the office is closed, you may call: 348-6130. If it is an emergency, then:
- Call EMSA at 911
- Report the doctor's name to EMSA and ask them to transport you to the emergency room at Edmond or Mercy.
Prescriptions:
Refills of prescription drugs will be authorized only during office hours in order that
we may maintain accurate information in your record and comply with federal drug
regulations, only prescriptions for emergency conditions will be called after office
hours. No narcotic refills at any time outside of office hours.
Test Results:
X-ray and other test results will be given to you at the time the tests are done. Urine culture results will be available in 72 hours. Blood tests and 24
hour-urinalysis will be available 7 days/wk while biopsy results will be available in 72
hours. You are responsible for calling for your test results. We ask that
when you call, to please leave your name, phone number, the test you had done and the day
on which it was done. We will obtain your test results and call you back.
Insurance:
We will be happy to file your insurance at no cost to you.